Customer service is the backbone to the success of every business. ETB Contact Center knows what makes a great inbound call center service.
The key to successful inbound service is having customer service representatives who really understand your product or service. ETB Contact Center recruits, hires, trains, and manages these professionals for you who have the natural skills to deliver exceptional customer care while generating more revenue for your business.
All our call center representatives have undergone a training which covers familiarization with the client’s systems and processes, accent neutralization, and audio or video-based exposure to the job and the environment they are working. Whether it is telesales, customer service, order taking, issue resolution, billing inquiry, or customer care, our inbound call center services are seamless and transparent to your customers as an extension of your company. We enable you to augment your customer care expertise, so you can focus on critical activities and enjoy significant cost savings.
Why Outsource Your Inbound Call Center to ETB Contact Center ?
Some of our inbound call center services available 24/7 include:
When it comes to business, upholding an effective connection with clients is very important. Customers want to feel welcome and at home with a business, that is why always having an open customer service support line is necessary.
ETB Contact Center recognizes that having a competent inbound customer support is crucial for your business, and so our inbound call center services provide outstanding customer service solutions that keep you in contact with your valued customers. With our advanced tools and services handled by committed customer service call center staff, you can be there for your valued customers round the clock.
ETB Contact Center’s outsourced inbound call center services team can effortlessly turn an account complain or a question into a positive, well-handled inquiry. We have long years of extensive experience in delivering inbound call center outsourcing services to global customers in varied industries. Our high-tech infrastructure and state-of-the-art telecommunication software can help us provide excellent contact support that are tailor-made for your industry and customers.
ETB Contact Center is dedicated to help you reach out to your customers, and professionally handle their inquiries and resolve any issues immediately. Our inbound call center professionals hold significant expertise in inbound call management, answering service calls & guaranteeing customer satisfaction. They will always respond to your clients, customers or prospects in a timely, polite and professional manner, displaying a strong knowledge of your products and services. They will not only address your customer’s questions and concerns; they will also help nurture your business-customer relationship.