"It is possible to provide many advantages in one from the service of handling incoming calls, evaluating the customers' demands, informing clients regarding products and services, sales points, solving product problems to special marketing studies towards the client..."

 

Briefly, it is also possible to use our Inbound services, which we define as "handling incoming calls", besides the general handling, for different aims.
When looking from the client's point of view, we see that the call centers are the points where the first applications are made and the first solutions are sought. Considering this fact, we believe that our call center should be organized in a structure which should support your company's corporate identity and as ETB-group, we claim that we will be able to respond to all your needs regarding call centers.
In this era where unconditional customer satisfaction is on the foreground, the call centers are also obliged to be a part of this satisfactory chain. The way how a customer is being welcomed when calling a call center for any sort of problem or complaint, is also very important for the continuity of the customer loyalty.

"As ETB-Group, we are acting with this consciousness, we are training our personnel according to the needs of our service partner and we are striving for the most accurate solution."

With the handling of incoming calls, it is possible to provide many advantages in one from evaluating the customer's demands, informing the clients regarding the products, services, sales points, solving product problems to special marketing studies towards the client.
With the use of this package, where we will be able to solve many details from the introduction of a new product to customer satisfaction, we will be able to register all calls and provide you the reports thanks to a special software.
These reports, which can be used by companies for important strategical resources, will also provide important advantages for you regarding product quality, sales performance, branch performances, service team performance, advertisements and campaign studies.