As professional as your job requires

It is an recognized fact in all developed countries that the organization and operation of call centers, which has become one of the indispensable practices of the modern world, requires specialized expertise.  It is easy  and logical to receive support from a professional partner with the aim of reaching the fastest communication between your company and your client and accelerating in solving your clients' problems regarding call centers. ETB-group is the pioneer of the call center practices in Turkey who welcome your clients with a warm "Hello" on your behalf and refer them to the proper channels for a quick solution.

Technologically enabled contact management

ETB-group was founded in 2003 to start operating as a call center and it has reached important successes in a short time with its innovative foundation and dynamic view.  ETB-group has followed the global developments of communication closely and was able to integrate it into its own system at short notice. ETB-group's growth in Turkey has been supported by foreign expansion and pioneered the foreign expansion of the industry. ETB-group has become the centre of many innovations on its field by interpreting the technologically enabled contact management service with a customer-focused approach with all its details.

A trustworthy partner who represents you successfully

Especially specialized in outgoing calls (outbound), ETB-group's general strategy is founded on continuous innovation and project development. By determining the customer's needs correctly, ETB-group has developed new service models towards these needs. ETB-group is continuously increasing the quality of its basis by cooperating with the leading companies in the world and in our country, and together with its special educated team, it has one of the most preferred companies in this sector.

The first company to deploy from Turkey to the Netherlands and Austria

By cooperating with the Dutch and Austrian companies in Turkey and achieving special and prestigious projects, ETB-group has also achieved to be the first company to provide services from Turkey to these countries. In the previous years, ETB-group has mostly worked with organizations abroad and mostly with the Netherlands; besides this, it has reached a structure with a 30% capacity to Germany.

An "Achievement Award" from the Netherland

ETB-group has reinforced her international success by receiving an "Achievement Award" from the Netherlands-based energy company NEM, and made a point of serving all projects with the same meticulous approach. With its total of 7 branches in Istanbul, Ankara, Denizli, Izmir and Antalya, ETB-group is planning to grow and develop by opening branches at various locations according to various demands.