From 2003 to Today...
In November 2003 ETB Contact Center started supplying services as the first call centre serving the Netherlands and Austria. Operating in the fields of Call Centre, Consultancy and Telemarketing, ETB Contact Center achieved a great growth trend as a result of its work with its partners centred in Europe. ETB Contact Center adopted the principle of approaching each project with the same degree of care, making the company's name heard through the quality of its projects. In order to continuously increase the quality of the services it provides to its business partners, it ensures the training and infrastructure development of its employees. With ISO9001, the company certified these efforts made for quality purposes.
With its infrastructure of 500 seats in 7 provinces, ETB Group provides 24/7 uninterrupted service to Turkey and Europe. In line with the demand and needs of its business partners and making no concessions from quality, it represents its business partners always in the most cost-effective manner. It is a communication centre that continuously develops its technologic infrastructure, has effective process management practices in place for all applications of SMS promotion operations, and is capable of quick action.
With its high-quality human resources, advanced and ever-developing technologic infrastructure and its quick-action capability, ETB Contact Center cooperates with many domestic, foreign and international companies through its services provided in the English, German, Dutch and Turkish languages in the Netherlands, Germany, Belgium, Austria and Turkey in a range of sectors from Health to Construction, Associations and Public Bodies.
Setting its target as representing you at the best conditions possible, ETB Contact Center has moved well beyond a common outsourcing call centre, growing into a company that has made it its custom to create a difference in each phase and provide consultancy for various applications in order to increase the value of your brand or, since you means we, OUR BRAND through customer satisfaction and a flexible process management in sale operations.
We served, and continue to serve, various projects in Austria, Belgium, the Netherlands, Germany and Turkey with an infrastructure of 500 seats in 8 call centres established in Istanbul Ataşehir, Istanbul Eyüp, Ankara, İzmir, Denizli, Antalya, Trabzon and Karaman.